Counties Release Recommendations for Strengthening 9-1-1 Services During National Public Safety Telecommunicators Week 

Stop Diverting 9-1-1 Cell Phone Charges and Invest in the Next Generation of Emergency Response 

In recognition of National Public Safety Telecommunicators Week, the New York State Association of Counties (NYSAC) released recommendations for strengthening 9-1-1 services in New York. The report outlines the challenges counties face, exposes critical funding issues, and provides clear policy recommendations to build a stronger emergency communications system, including urging the state to end the diversion of 9-1-1 funds. 

“As we celebrate the heroes who provide comfort, direction, and immediate action in times of crisis, this report is a call to action and a reminder that our public safety systems are only as strong as the people and infrastructure behind them,” said NYSAC President Boykin.  

“What better way to honor these heroic 911 dispatchers than by providing them with the resources and tools to do what they do best: save lives,” said NYSAC Executive Director Stephen J. Acquario. “This report provides a clear path forward to build a safer, smarter 9-1-1 system for all New Yorkers and we call on our partners at the state to join us in this effort.” 

For decades, counties have managed, operated, and funded the state’s 9-1-1 systems. What began as simple call centers have evolved into sophisticated Public Safety Answering Points (PSAPs) that dispatch emergency services across entire counties. As demands on these systems continue to grow, counties are grappling with rising costs, aging infrastructure, staffing shortages, and the pressing need to transition to “Next Generation 9-1-1” technology that allows for more advanced communication, including text, photo, video, and precise GPS location capabilities. 

Despite these growing responsibilities, New York State continues to divert a significant portion of the funds collected for emergency communications. While New Yorkers pay over $270 million annually through the Public Safety Communications Surcharge, more than $1.3 billion has been redirected to the State’s General Fund since 2009, according to FCC data.1 These diversions have left counties to stretch limited resources while trying to upgrade critical infrastructure and prepare for the next generation of emergency response. 

In addition to calling for an end to the diversion of Public Safety Communications Surcharge funds, the report also recommends that counties receive consistent, annual funding to maintain and upgrade emergency communications infrastructure. To further support local efforts, the report advocates streamlining the state grant process to reduce administrative burdens and expedite critical investments. Finally, it highlights the importance of stronger coordination between counties and the state to foster regional partnerships and ensure seamless collaboration during emergencies. 

“This is a moment to recognize the heroes behind every call—and commit to giving them the tools they need to save lives,” said NYSAC President Benjamin Boykin II. “We cannot afford to continue relying on outdated systems and inconsistent funding.” 

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